Cancellation & Refund Policy
Last updated: August 9, 2026
Before the event is activated
If your payment has been completed but your event has not yet been made “live” (the QR code and guest upload page have not been activated), you may request cancellation by emailing support@ricordly.com with your order number. In this case, the amount paid is refunded in full.
After the event is activated
As confirmed at checkout, once the event is activated the service is considered to have begun performance, and the right of withdrawal under the Distance Sales Agreement ends. As a rule, no refund is issued after this point.
Exception: service defect
If the service cannot be provided as described due to a technical fault or defect on our side (e.g. the purchased package's quota or duration is not applied, or uploaded photos are permanently lost due to a platform error), we will review the case and, where appropriate, issue a partial or full refund or otherwise remedy the service.
How to apply
Send cancellation/refund requests with your order number and a description to support@ricordly.com. Requests are reviewed within 14 days at the latest; approved refunds are returned to the original payment method.